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Welcome to ITSM Report

ITSM Report has been born today. This news and commentary log is focused upon IT Service Management, and associated methodologies. Whilst our objective is to be absolutely fair in our reporting, we...

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ITIL's Bumpy Road - Part 1

A cocktail of civil servants and vested interests in a growing commercial market was always destined to end in tears, or at the very least take a very bumpy road. This was forecast by many...

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ISO 20000 Is The REAL Daddy

It continues to surprise me that ISO 20000 is not yet given the exposure it merits. This will certainly change though, albeit gradually.The strength of this standard in terms of its position in the...

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ITIL Refresh Timing - Could It Be Worse?

Whoever decided that the whole ITIL market should be restructured at exactly the same time as the refresh/republication of ITIL itself surely has a lot to learn. This conjures many visions. In the...

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Gartner's ITIL Crystal Ball

Gartner, the research, advisory and consultancy giant, have recently weighed in with their own vision of ITIL's future. Curiously, it is not too dissimilar in some ways to the views outlined in an...

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ITIL Against The Tide

The open movement is of course well established, and continues to flourish. It has had a profound influence on most aspects of IT, starting with software and now extending to the core of the internet...

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Why ISO 20000 Puts ITIL in Further Peril

The publication of an international generic standard for IT Service Management was always bound to change the landscape. Even ignoring other considerations, the fact that its scope is wide enough to...

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ITIL: Who Is Kidding Who?

It was with interest, tempered by low expectation, that we read the recent comments from APMG (Computing Magazine) with reference to ITIL training. Two in particular attracted our attention:1. "Every...

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